Voxela VCare
:Case Studies
NH Holdings
Linking Voxela VCare with the company’s proprietary care record system (a.k.a. EHR) solves issues unique to Assisted Living Facilities.
NH Holdings has introduced Voxela VCare, a next-generation monitoring system effective in detecting and preventing falls, to reduce the burden on Assisted Living Facilities, improve operational efficiency, and provide high-quality care.
NH Holdings is an innovative company with a diverse portfolio encompassing pharmacy, Assisted Living, system development, and consulting. Recognizing that a conducive work environment for staff translates to superior care in the Assisted Living sector, the company is actively engaged in solution and system development. To ensure that the development process is informed by the firsthand experiences of frontline workers, NH Holdings established “Care Village Lyle Nukumizu,” an assisted living facility in Hiroshima City. The facility serves as a testing ground for innovative practices aimed at making the nursing care profession “cool, efficient, and well-paid,” with the ultimate goal of disseminating these practices throughout the industry.
Challenges in the Assisted Living before the introduction of Voxela VCare
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It was difficult to fully understand what was going on in the rooms, and falls frequently occurred in the rooms, and users were often unable to accurately communicate the situation to the care staff, making it further difficult to take remedial measures.
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Night shifts were particularly vulnerable to being left unattended, which placed a heavy physical and mental burden on the night shift staff.
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Depending on the experience of the care staff, the quality of incident reports inevitably varied, and although attempts were made to create a care manual, it was not possible to create an appropriate one for a variety of fall accidents.
The interconnection of Voxela VCare and N-SYSTEM-Care, a care recording database developed by the North Hand Group, facilitated multifaceted verification. Staff members can now review video data, leading to more proactive suggestions for improvement.
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“VCare Video” has drastically reduced similar falls because it allows for verification and improvement by shedding light on incidents that were previously unexplainable.
The N-SYSTEM-Care automatically receives video footage of falls captured by the Voxela VCare monitoring system. This allows various specialists, including care staff, doctors, nurses, and physical therapists to collaborate and significantly reduce the occurrence of similar falls.
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The industry’s best detection accuracy (99% or higher) provides peace of mind with automatic notification when a fall is detected.
Reduces the burden of nighttime monitoringVoxela VCare’s AI can automatically detect falls with the industry’s highest accuracy (over 99%), and immediately send notifications to the staff’s tablets or smartphones. This allows the care staff to check the situation on video and provide effective monitoring even during night and other times when there is insufficient staffing.
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Incident video data was used to create a manual, and a PDCA cycle was implemented to ensure high-quality care.
It is now possible to review video data when verifying, and staff members are able to proactively offer opinions and suggestions for improvement.
Manualizing responses and repeating verification as necessary has made it possible to make effective improvements. We have been able to improve the QOL of our residents through multifaceted verification.
Staff’s voice
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Voxela VCare looks after our residents day and night, allowing us to work during hours when we have less staff and during the night shift!
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Although I was initially hesitant about using AI, the Voxela team provided staff training before implementation, which enabled a smooth and successful start to the operation.
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Residents who had become afraid to walk because of falls rarely fall down anymore as a result of watching the video and taking countermeasures. This has led to the prevention of injuries and mental stability, and has enabled the residents to live a more active and healthier life.
Voxela VCare contributes to improving the quality of care throughout the facility.
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